Privacy Policy

Who is responsible for your data?

MOUSEDATA SL ("Mouse Data")
Tax ID (NIF): B21889480
Registered address: Avenida del Conocimiento, 41, Office 109, 18016 Granada, Spain
Email: contact@mousedata.ai

For any question about your personal data, write to contact@mousedata.ai.

What data do we collect?

Data you give us. When you use the forms on this website or write to us, we collect the data you provide:

• Contact form: first and last name, email, phone (optional) and your message.
• Quote request: first and last name, email, institution, country and your message (optional).
• Brochure download: first and last name, email, phone (optional) and institution.
• Register your interest in an upcoming system: first and last name, email, institution and country.
• Newsletter: email.
• If you send us your CV, the data it contains.

Please do not include sensitive data (such as health data) in your messages.

Data from your browsing. With your consent, we use cookies as explained in our Cookie Policy.

Why do we use your data, and on what legal basis?

• To answer your requests (contact, quotes, documentation and interest in upcoming systems) and follow up on them. Legal basis: steps taken at your request before a possible contract, and our legitimate interest in answering you.
• To manage the relationship with your institution if it becomes a customer. Legal basis: the contract.
• To send you news about Mouse Data (newsletter, product launches and events). Legal basis: your consent, given when you subscribe or tick the box in our forms. You can withdraw it at any time with the unsubscribe link in every message or by writing to us.
• To send our customers information about products and services similar to those they use. Legal basis: our legitimate interest. You can object at any time.
• To manage job applications if you send us your CV. Legal basis: your consent.
• To comply with our legal obligations (for example, tax and accounting) and to defend our rights. Legal basis: legal obligation and legitimate interest.

We do not make decisions about you based solely on automated processing.

How long do we keep your data?

• Requests and the related follow-up: while we handle them and up to two years after our last contact, unless you ask us to delete them earlier.
• Customer data: for the duration of the relationship and, afterwards, for the periods required by law (for example, six years for accounting records).
• Newsletter: until you unsubscribe.
• CVs: up to one year.

After these periods, we delete your data or keep it blocked only for as long as the law requires.

Who do we share your data with?

• Service providers that process data on our behalf under a data processing agreement: website hosting and database, our CRM, email (Google Workspace) and cookie consent management (Cookiebot).
• Public authorities and courts, when the law requires it.

We do not sell your data.

International transfers

Some of our providers may process data outside the European Economic Area, for example in the United States. In that case, the transfer is covered by an adequacy decision of the European Commission (such as the EU-U.S. Data Privacy Framework) or by the Standard Contractual Clauses approved by the European Commission.

Your rights

You can ask us at any time, free of charge, to:

• access your data;
• correct it;
• delete it;
• restrict its processing;
• object to its processing;
• receive it in a portable format;
• withdraw your consent, without affecting the processing carried out before.

Write to contact@mousedata.ai with the subject "Data protection" and tell us what you need. We may ask you to confirm your identity, and we will answer within one month.

If you believe we have not handled your data properly, you can file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

Security

We apply technical and organizational measures to protect your data against unauthorized access, loss or alteration.

Minors

This website is intended for professionals. We do not knowingly collect data from children under 14.

Changes to this policy

We may update this policy. The date of the latest version appears below.